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Pearson Virtual Schools
Remote, United States (remote)
27 days ago
Pearson Virtual Schools
Remote, United States (remote)
27 days ago


We are the world’s learning company with more than 21,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm, and all team members are supported in reaching their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at

Pearson Virtual Schools provide high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy and Pearson Online Academy. Recognized for its outstanding curriculum, high-quality teachers, and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

What we are looking for

  • Strong understanding of business goals and standards for customer service

  • Demonstrates a strong work ethic; self-motivated

  • A strong communicator who is empathetic and emotionally intelligent, able to influence, inspire and work well with others.

  • Fosters continuous improvement and innovation in training delivery

  • Communicates objectives, evaluates employee performance and delivers feedback, positive or critical, depending on the employee and the situation

  • Receptive to and able to appropriately incorporate feedback

  • Ability to adjust supervision style based on employee

  • Creates and oversees team workflow and schedules, or the tasks required to complete the job

  • Partners with leadership to develop strategies and methods to increase metrics and drive team performance

  • Great organizational, project, and time management skills.

  • Ability to effectively organize and manage multiple training initiatives simultaneously

  • Ability to coach trainers on how to engage learners and make training on sometimes complex products enjoyable and fun

  • Train and help new employees understand their role

  • You have a high level of responsibility, ownership, accountability and follow through

  • Able to see the big picture and can formulate overarching strategies to improve team performance.

  • Possess situational awareness to identify and escalate matters that require urgent attention

  • Can think of and offer creative solutions to both simple and complex problems

  • Uses active listening to understand complaints or concerns and works with department leadership to develop a solution


  • Bachelor’s degree in training and development, education, organizational psychology, business, or human resources preferred

  • 5 – 7 years of experience supervising or managing a team

  • 5 – 7 years of experience in training delivery and evaluation

  • Proven experience with delivering virtual training of remote sales and customer support agents

  • Advanced knowledge of Microsoft Office Suite, with strong proficiency in Word, Outlook, Power Point, Excel,

  • Expertise with presentation tools (with strong proficiency in MS Teams and Zoom)

  • Up-to-date knowledge of the theory and various training methods

  • Understanding and proven experience using training models and processes for training courses and post-training evaluation

  • Application of learning theory as it relates to cross generational differences

  • Demonstrated ability to energize a training classroom and can ensure knowledge transfer using powerful, motivating, and effective presentations in a virtual training environment

Job Information

  • Job ID: 67584570
  • Workplace Type: Remote
  • Location:
    Remote, United States
  • Company Name For Job: Pearson Virtual Schools
  • Position Title: Supervisor, Training Delivery
  • Job Function: People Manager
  • Job Type: Full Remote
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 0-10%
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